Monday, March 21, 2005


Would You Like Credit With That?

I am hoping the National (NAB) hasn't fallen victim to a great marketing evil.

After completing my over the counter transaction ($3.00 Fee), I was asked if I was thinking about buying property. It is one of the most annoying marketing schemes in history, asking the customer if they want something other than what they asked for. Especially in a bank where you are going with a distinct purpose.

I would have been especially annoyed if I had waited the usual half an hour in the queue.

Perhaps the National should improve its poor customer service, before it starts adding ads to our banking.

More likely they will try ask the questions before, when they know you aren't likely to run screaming.
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